The PIC offered through IWS has reduced the anxiety of our Financial Service Representatives
providing them access to experts that are able to answer all questions of the member concerning covered items. Staff used to avoid having conversations about service plans. Because we are educating more members through this process we are protecting more automobiles and thus reducing the stress of the borrower. The credit union and membership benefits from this improved performance in a variety of ways including, a more than 500 percent increase in income, higher member satisfaction, and cost savings for the membership.
IWS is a true business partner that does do all the “heavy lifting”! Offering warranty products to our members has never been this easy. In the past there was hesitation about offering warranty products, not anymore! The staff from the PIC are very knowledgeable about the coverages offered. Our members have been very impressed with the level of service and expertise offered…not to mention the price too. Overall, my staff is happy to offer a product to members because it is truly a “hands off” product.
“IWS has been a true partner, not just a vendor, for 15+ years. The team at IWS is available and responsive which leads to a great member and staff experience. Not every vendor puts in the work to build lasting and trusting relationships like IWS. I can trust that any questions will be answered timely and when the member experience is at risk, all considerations are given knowing their service is a reflection of Park’s service. The product that IWS offers is top notch and affordable which helps members see the benefits; protecting their collateral and the credit union – it is a win/win!”