The PIC offered through IWS has reduced the anxiety of our Financial Service Representatives
providing them access to experts that are able to answer all questions of the member concerning covered items. Staff used to avoid having conversations about service plans. Because we are educating more members through this process we are protecting more automobiles and thus reducing the stress of the borrower. The credit union and membership benefits from this improved performance in a variety of ways including, a more than 500 percent increase in income, higher member satisfaction, and cost savings for the membership.
Senior Vice President of Member Experience, Henrico Federal Credit Union
IWS is a true business partner that does do all the “heavy lifting”! Offering warranty products to our members has never been this easy. In the past there was hesitation about offering warranty products, not anymore! The staff from the PIC are very knowledgeable about the coverages offered. Our members have been very impressed with the level of service and expertise offered…not to mention the price too. Overall, my staff is happy to offer a product to members because it is truly a “hands off” product.
AVP, Northwest Community Credit Union
Ouachita Valley FCU has a variety of products we offer our borrowing members, and right at the top is the Intercontinental Warranty (IWS) VSA. The IWS VSA is a great product that gives each of our members, as well as the credit union, peace of mind that if there is a mechanical breakdown, the member won’t have to pay for the repair. Having an account executive who is easy to work with makes the Ouachita Valley FCU and IWS partnership solid. Colonel Thompson is always available and willing to help, whether it be for training, helping with a claim issue, or assisting with a sale. Knowing the IWS VSA is a quality product and the support we receive from Colonel instills confidence in our lenders when selling this product to our members.
Executive Vice President, Ouachita Valley Federal Credit Union